Contractor lead intake and follow-up, handled in one place.
Sovun Assistant captures every new lead — from your website, phone, text, and referral sites — into one organized list, drafts a fast first reply in your voice, and keeps chasing the quiet quotes. You approve every message before it sends, so no lead goes cold and nothing goes out that you did not see.
Every lead in one place, no matter where it came from
Contractor leads arrive from everywhere at once, and they arrive when you are least able to answer — up a ladder, under a truck, or mid-install. A website form fills out at 9pm, a customer texts a photo of a broken panel, someone leaves a voicemail during a job, and a directory site emails you a request while you are driving. By the end of the day the leads are scattered across four apps and two phones, and the ones you never saw are the ones your competitor called first.
Sovun Assistant watches the sources you already use and pulls each new request into a single organized list. Every lead lands with the contact details, the job description, and where it came from, so you open one place in the morning and see everyone who reached out — not a mess of tabs, missed voicemails, and half-read emails.
Where your leads come from
- Website contact and quote-request forms
- Your email inbox — new inquiries and replies to old ones
- Phone calls and text messages, including after-hours
- Lead notifications from referral and directory sites
- Referrals a customer sends your way by email or text
A fast first reply, written in your voice
The first company to answer usually wins the job — but a thoughtful reply takes time you do not have during the workday. Sovun Assistant closes that gap. Within minutes of a lead arriving, it drafts a first reply in your voice: it thanks the customer, confirms the details it already has, asks the two or three questions you always need answered, and suggests a next step. The draft is ready and waiting — you read it in seconds from the truck or the office and tap Approve.
Because the reply is drafted from your wording and your trade, it reads like you wrote it. And because it separates what the customer actually said from what still needs to be confirmed, you never accidentally promise a price or a date the assistant only guessed at. You stay fast without ever sounding like a robot answered your phone.
What every first reply covers
- A clear acknowledgement so the customer knows they were heard
- The missing details you need to quote the job accurately
- A suggested next step — a call window, a site visit, or an estimate
- Known facts kept separate from assumptions, so nothing is over-promised
Follow-up that chases the quiet quotes
Most lost jobs are not lost at the first call — they are lost in the silence afterward. You send an estimate, the customer goes quiet, the week gets busy, and the quote is forgotten until the customer has already hired someone who followed up. Sovun Assistant keeps a follow-up schedule for every open lead and estimate so that stops happening. When a quote goes quiet, it prepares the next polite check-in for you to approve, at the timing you set, and keeps the lead on the list until you win it, lose it, or close it out.
You stay in full control of the rhythm: how many follow-ups go out, how far apart, and when to stop. The assistant does the remembering and the drafting; you do the deciding. Leads no longer slip through the cracks because everyone was too busy to circle back.
What a follow-up sequence looks like
- A gentle check-in a few days after an estimate goes out
- A second nudge that offers to answer questions or adjust scope
- A final, no-pressure note that keeps the door open
- Every message drafted for your approval — you set the cadence and can stop any time
Nothing goes cold, nothing sends without your OK
This is the part that makes it safe to hand over your intake. Sovun Assistant drafts, organizes, remembers, and prepares — but it never emails a customer, confirms an appointment, or commits a price on its own. Every customer-facing message is a draft until you approve it. You get the speed of an assistant who answers instantly and the control of doing it all yourself, without the hours it normally costs. The result is simple: faster first replies, follow-ups that actually happen, and a lead list where nothing is forgotten and nothing goes out with your name on it that you did not see first.
Common questions
How does Sovun Assistant capture leads from so many places?
It watches the sources you already use — website contact forms, your email inbox, phone and text messages, and lead notifications from referral and directory sites — and pulls each new request into one organized list. Every lead lands with the contact details, the job description, and the source it came from, so you are not hunting across four apps to see who reached out.
Does it reply to leads automatically?
No. Sovun Assistant drafts a first reply in your voice within minutes of a lead arriving, but the message waits as a draft until you read it and tap Approve. Nothing reaches a customer, and no appointment or price is committed, without your sign-off.
What happens when a quote goes quiet?
Sovun Assistant keeps a follow-up schedule for every open lead and estimate. When a quote goes quiet, it prepares the next polite check-in for you to approve, so leads do not go cold while you are on a job site. You decide how many follow-ups go out and when to stop.
Can it match my company's voice?
Yes. We set it up around how you already talk to customers — your wording, your trade, and the details you always ask for. Drafts read like you wrote them, and you can edit any draft before approving it.